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Frequently Asked Questions

Here to help!

The most common questions we get asked… if this doesn’t address your concerns, please email us on hello@taxowedtoyou.com

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How much can people claim back on average?

If you are earning between £50k – £100k per year, you could be paying too much tax on your pension contributions.

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On average, our customers claim back a total sum of £1,600 from up to 4 years of overpaid taxes.

In as little as 10 minutes, we can help you claim back tax owed to you.

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How do I find out if my pension scheme is relief at source?

Your pension provider will normally confirm this on your annual statement and on your account homepage once you’ve logged in. You can also check with your employer who will be able to confirm the pension scheme type.

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There are also some pension providers who only provide relief at source schemes (namely NEST, The People’s Pension, Standard Life Workplace Pension and Scottish Widows) so if your pension is with any of those providers, it will be relief at source. Your pension provider will normally confirm this on your annual statement and on your account homepage once you’ve logged in. You can also check with your employer who will be able to confirm the pension scheme type. There are also some pension providers who only provide relief at source schemes (namely NEST, The People’s Pension, Standard Life Workplace Pension and Scottish Widows) so if your pension is with any of those providers, it will be relief at source.

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HMRC have contacted me about my refund but I have not received the funds yet?

HMRC may issue a P800 which outlines the rebate that is due to you. Sometimes there is a short delay between this being issued and the cheque being sent which can take a few weeks to be released. Rest assured that once we have received the cheque we will process your rebate in a timely manner.

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What is a 'Relief at Source' pension?

A “Relief at Source” pension is one of three types of employer pension schemes in the UK (net pay and salary sacrifice are the others). “Relief at Source” is the only type of pension scheme where you won’t automatically get full tax relief on any payments into the scheme you make if you are a higher or additional rate taxpayer.

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Instead, you’ll need to reclaim this by corresponding with HMRC. If you submit a self-assessment, you can reclaim through this but if not, you’ll need to make a claim in writing. Toty is here to help you do just that.

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Where do I find all of my information?

The two key bits of information we’ll need are your P60 and your annual pension statement. We’ll then use this to calculate what you are due and relay this to HMRC.

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Your employer will provide you with a copy of your P60 each year whilst your annual pension statement will often be sent to you as well. If not, if you login to your pension provider’s account you’ll be able to find it there.

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How long will it take for me to receive my rebate?

HMRC usually approve rebates within 6-8 weeks. As soon as we receive your rebate, we will notify you, deduct our fee and transfer you the remainder via BACs or by cheque.

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What's the fee I have to pay by claiming through Toty?

Toty’s fee is 20% of whatever we are able to successfully reclaim for you. HMRC will pay your rebate directly to us, so we deduct our fee from this, and pay the rest directly to you. If your claim is unsuccessful for any reason, we won’t charge you a penny – you only pay us if HMRC pays you.

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How many years can I claim for?

You can claim for the last four tax years, so currently, for the 2019/20, 2020/21, 2021/22 and 2022/23 tax years.

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Can I claim for previous jobs?

You certainly can for any job that you were an employee for in the last four tax years.

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Where will my rebate be recovered from?

The rebate will be reclaimed directly from HMRC as the overpaid taxes will have been paid via your payroll.

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Are you associated with HMRC?

Tax owed to you is a private limited business that is regulated by the ICAEW and is a registered agent with HMRC but does not have any direct affiliation with HMRC.

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How will I be paid?

We will process your rebate by BACS or by cheque. Just let us know which you prefer, however an additional £5 admin fee will be charged for cheques.

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Can I cancel my claim?

Yes you can. We have a 7 day cooling-off period from the day that you have submitted your claim unless HMRC have already approved your rebate. If they have approved your rebate during the cooling-off period then unfortunately your claim cannot be cancelled.

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To cancel the claim please write to us at hello@taxowedtoyou.com. Please include your full name, address and reference number to ensure we can identify you and process the cancellation correctly.

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How much am I likely to get if I apply?

If you are a 40% taxpayer (earning between £50,270 and £100,000), you should be due 20% of what you’ve paid into the pension scheme during the tax year. For example, if you had paid in £2,000 throughout the tax year, you’ll be due a rebate of £400. If you’ve done that for the last four tax years, you’ll be due a rebate of £1,600!

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However, HMRC will often offset any amounts due on your account or make adjustments based on the information they have to hand.

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